Help CentreYou can't automatically request for your assessment to be re-marked.
If you wish to make a formal appeal, you may do so in respect of the final decision of an Assessment Board. This must be done within 20 working days of the receipt of final grades for a qualification and on grounds alleging one or more of the following:
1. That there exists, or existed, circumstances affecting the learner’s performance of which, for good reason, the Assessment Board may not have been made aware when the decision was taken and which might have had a material effect on the decision.
- Learners who wish to appeal on such grounds must give credible and compelling reasons with supporting documentation explaining why this information was not made available prior to the decision being made.
2. That there had been a material administrative error or procedural irregularity in the assessment process or in putting into effect the regulations for the programme of study of such a nature as to cause significant doubt as to whether the decision might have been different if the error or irregularity had not occurred.
- Learners wishing to appeal on these grounds should present their appeal with evidence of the error or irregularity accompanying their claim.
3. That there is evidence of prejudice or bias or lack of proper assessment on the part of one or more of the examiners.
- Learners are not permitted to use these grounds simply because they are dissatisfied with their grade. Evidence of bias or lack of proper assessment must accompany their appeal.
Should you wish to make an appeal, it is important that you read the full ICA appeals policy.
All appeals must be submitted using the Appeal form and appellants must make it clear which of the above grounds applies to their case. Appeals submitted without that information or supporting evidence will automatically be rejected.
Please complete and submit this form to the assessment team by going to the ICA website Contact Us and completing the webform, select option "I am currently studying/an ICA member and need some support with: " Please select on section 3 "Existing Learning Support" and select option "Appeals". This is to ensure the form is sent to the correct team.
You will receive an automated email with your case number on which you can reply to and attach this completed form and any evidence you are supplying in support of your appeal.
Please send any evidence within 48 hours otherwise the evidence will not be considered.
We will respond to your appeal within 20 working days unless advised otherwise. Please note that an appeal which questions the academic or professional judgement of those charged with the responsibility for assessing a candidate’s academic performance or professional competence will not be permitted.