I can't access my virtual classroom

All links to virtual classrooms can be found in your 'Course Calendar' in the Learning Hub in the relevant classroom tab.  

If you are having trouble accessing your virtual classroom, try these access tips below:

• Are you using a work device? your work security software could be blocking the use of the Zoom website. Try logging in on a personal device. If you dont have a personal device, speak to your IT department and see if they can unblock our website or Zoom. 
• Recommended browser is Google Chrome - also supported by Microsoft Edge or if using a Macbook Safari.
• Use a laptop or desktop PC not a tablet or mobile device.
• Our BARCO (WeConnect) studio does NOT work on a mobile device
• If possible, use a personal device to avoid any security software blocking the BARCO software 
• To avoid issues, access the session outside of desktop virtualisation software such as Citrix, and without a VPN enabled. 
• Is your equipment working ok? Try watching the support videos below to "test your equipment" 

Zoom user support video 

Barco weConnect user support videos  

Microsoft Teams support video  

If you still having trouble, call the Learning Support team on +44 (0)121 362 7533 or contact us on Live Chat.