Help CentreSupport for current learners
How can I change my registered contact details?How do I access my course materials?Can I apply for a student discount card?Is accessibility support available?How do I use the Accessibility Toolbar?How can I download or print an accessible version of my course content?What should I do to prepare for my virtual classroom?What happens if I can’t attend one of my virtual classrooms?Are virtual classrooms recorded?Can I contact my tutor for support or get help with my assignment?Can I have more sample questions for my MCQ assessment or SBQ assessment?How should I format my assignment?
Use of Artificial Intelligence (AI) When should I include a reference in my assignment?How do I insert footnote references?What is the maximum word count?What is the penalty for exceeding the word count?What is the deadline time for assignment submission?What is the minimum pass mark for my assignment/assessment?Why don't I receive a mark or answer at the end of my Diploma MCQ assessment?Why don't I receive a mark or answer at the end of my Advanced Certificate Scenario Based Question (SBQ) assessment?Can I use my mobile phone to complete my MCQ or SBQ?Will I know how long I have left to complete my timed online assessment (MCQ or SBQ)?When will I receive my assessment results?Where will I find my results?Will I receive feedback on my assignment?What are the overall grade boundaries for my course?What happens if I fail an assessment?What happens if I miss an assignment/assessment deadline? Can I have an extension?Can I defer my studies to a later cohort?Can I see the answers to my multiple choice assessment after I have taken it?When will I receive my certificate?Can I have a replacement certificate?What designation can I use when completing my ICA qualification?Can you provide me with a reference/proof of study? When does my certificate/specialist certificate course access expire?How do I reference Generative Artificial Intelligence (Gen.AI) Can I purchase an academic transcript?I've forgotten my password.I've submitted the wrong version of my assignment answerWhy can't I access my certificate?I can't access my virtual classroomI can't submit/upload my assignmentI am not happy with my result – can I appeal?How do I make a complaint?How do I access and submit my assessment?