Help CentreSupport for current learners
How do I access my course materials?Can I apply for a student discount card?Is accessibility support available?How do I use the Accessibility Toolbar?How can I download or print an accessible version of my course content?What should I do to prepare for my virtual classroom?Can I contact my tutor for support or get help with my assignment?Can I have more sample questions for my MCQ assessment or SBQ assessment?How should I format my assignment?
Use of Artificial Intelligence (AI) When should I include a reference in my assignment?How do I insert footnote references?What is the maximum word count?What is the deadline time for assignment submission?What is the minimum pass mark for my assignment/assessment?Why don't I receive a mark or answer at the end of my Diploma MCQ assessment?Why don't I receive a mark or answer at the end of my Advanced Certificate Scenario Based Question (SBQ) assessment?Can I use my mobile phone to complete my MCQ or SBQ?Will I know how long I have left to complete my timed online assessment (MCQ or SBQ)?When will I receive my assessment results?Where will I find my results?Will I receive feedback on my assignment?What are the overall grade boundaries for my course?What happens if I fail an assessment?What happens if I miss an assignment/assessment deadline? Can I have an extension?Can I defer my studies to a later cohort?Can I see the answers to my multiple choice assessment after I have taken it?When will I receive my certificate?Can I have a replacement certificate?What designation can I use when completing my ICA qualification?Can you provide me with a reference/proof of study? When does my certificate/specialist certificate course access expire?How do I reference Generative Artificial Intelligence (Gen.AI) Can I purchase an academic transcript?I've forgotten my password.I've submitted the wrong version of my assignment answerWhy can't I access my certificate?I can't access my virtual classroomI can't submit/upload my assignmentI am not happy with my result – can I appeal?How do I make a complaint?