If you are studying a Certificate or Specialist Certificate you will be able to instantly download your certificate after the successful completion of the assessment.&nbsp;
If you are studying for an Advanced Certificate, a Diploma, a Certified Practitioner, or a Postgraduate Diploma, you will receive a digital copy of your certificate from DiplomaSafe within 4–6 weeks of receiving your results.&nbsp;

If you are studying a Certificate or Specialist Certificate you will be able to instantly download your certificate after the successful completion of the assessment. 

If you are studying for an Advanced Certificate, a Diploma, a Certified Practitioner, or a Postgraduate Diploma, you will receive a digital copy of your certificate from DiplomaSafe within 4–6 weeks of receiving your results. 

When will I receive my certificate?

How do I access my course materials?

Can I apply for a student discount card?

Is accessibility support available?

How do I use the Accessibility Toolbar?

How can I download or print an accessible version of my course content?

What should I do to prepare for my virtual classroom?

Can I contact my tutor for support or get help with my assignment?

Can I have more sample questions for my MCQ assessment or SBQ assessment?

How should I format my assignment?


Use of Artificial Intelligence (AI) 

When should I include a reference in my assignment?

How do I insert footnote references?

What is the maximum word count?

What is the deadline time for assignment submission?

What is the minimum pass mark for my assignment/assessment?

Why don't I receive a mark or answer at the end of my Diploma MCQ assessment?

Why don't I receive a mark or answer at the end of my Advanced Certificate Scenario Based Question (SBQ) assessment?

Can I use my mobile phone to complete my MCQ or SBQ?

Will I know how long I have left to complete my timed online assessment (MCQ or SBQ)?

When will I receive my assessment results?

Where will I find my results?

Will I receive feedback on my assignment?

What are the overall grade boundaries for my course?

What happens if I fail an assessment?

What happens if I miss an assignment/assessment deadline? Can I have an extension?

Can I defer my studies to a later cohort?

Can I see the answers to my multiple choice assessment after I have taken it?

Can I have a replacement certificate?

What designation can I use when completing my ICA qualification?

Can you provide me with a reference/proof of study? 

When does my certificate/specialist certificate course access expire?

How do I reference Generative Artificial Intelligence (Gen.AI)  

Can I purchase an academic transcript?

I've forgotten my password.

I've submitted the wrong version of my assignment answer

Why can't I access my certificate?

I can't access my virtual classroom

I can't submit/upload my assignment

I am not happy with my result – can I appeal?

How do I make a complaint?

Support for current learners

How can we help you today?